Streamlining Complaint Management
Overview: Sparsh Communications improved the university’s complaint management system by implementing a Help Desk application for better tracking and resolution of complaints.
Challenge: The university struggled to track and resolve complaints due to reliance on email communication, resulting in delayed responses and inefficiency.
Solution: Sparsh implemented a Help Desk application that streamlined ticket management, enabling faster complaint resolution and improved technician performance evaluation.
Benefits:
- Faster Resolution: Complaints are tracked and resolved more efficiently.
- Improved Accountability: Technicians’ performance is easily monitored and evaluated.
- Enhanced Customer Service: Improved response times and overall service quality.